My progress was deleted / My save was overwritten

We're really sorry to hear that you have experienced this issue, we completely understand how frustrating it can be to lose progress.Unfortu...

I don't have access to my DLC after reinstalling the game

Please make sure that you are connected in-game to your usual Google Play or Apple account and that you have access to a steady internet con...

How can I transfer my progress from one device to another?

In order to transfer your Cloud save from one device to another, you need to first make sure you are logged into your Google Play or Apple a...

Is it possible to cross save between the iOS version and the Apple Arcade version?

Unfortunately, the Apple Arcade version is a separate app and the two iCloud environments are not shared (per Apple specifications) so it is...

Can I cross save between the mobile and the PC/console version?

Unfortunately no, it is not possible to cross save between platforms or between Android and iOS.  

Is it possible to cross save or transfer my account from the regular version to the Netflix version?

Unfortunately, it is not possible to cross save or transfer data between the regular version and the Netflix version.