My game crashes at start

We're aware that the game crashes directly on the loading screen for some recent iOS devices, such as the iPhone 16 or 17 and the iPad Pro 1...

My game crashes when I open the Slimepedia, the achievements or the emails

We're aware that the game crashes when players open the Slimepedia, the achievements or the emails, only when the language is set in Chinese...

My controller doesn't work

Unfortunately, as stated in the game's description, only PS4, PS5 and Xbox controllers are compatible. We cannot make any other controllers,...

Cloud save are not loading on Android

On Android, it can sometimes take a long time to load backups (anywhere from a few minutes to a few hours).Backups sometimes do not appear i...

My achievements are not showing in Playgames

It's possible that when you unlock an achievement, you don't see it right away. However, achievements in Playgames are updated when you laun...

My game has performances issues on a long play session

After several hours of play, you may experience drops in frame rate, freezes, and the game may start to crash. We advise you to kill the app...

Some VFX are missing around the Oasis

In Glass Desert, the VFX that usually surround the oasis are not displayed.We're aware of this and we're investigating it!

There are some graphical issues on reflective surfaces

On certain devices, reflective surfaces have some texture/graphical issues.We're aware of this, but unfortunately for now it's not possible ...