My game doesn't start at all on my device (black screen or loading screen stuck), what can I do?

While we are doing our best to test our games on hundreds of devices, you might experience some issues. Here are some troubleshooting steps ...

What do I do when I have an "-100 Error" while installing the game ?

If you encounter an issue while the game is downloading additional resources, it may very well be the infamous error -100. Here are the step...

I cannot buy / download my game from Russia on Android

We're really sorry but this is most certainly due to a current Google policy in certain regions. You can find more information about it here...

After the prologue cinematic, all the acts remain locked

Once you have watched the prologue, a small blue and white shield will appear on the map. You need to click on it to start playing and compl...

The game sound is not working on iOS

It seems like your device might be stuck in headphone mode. Please refer to this article: https://www.headphonesty.com/2020/09/iphone-stuck-...

There are network issues with the multiplayer mode/I cannot connect to the server for the multiplayer mode

Unfortunately, the server parts of the game is up to ShiroGames and we are unable to do anything about it. Please contact ShiroGames assista...

I can't find a multi game/there is nobody to play with me

Try another server location, or wait a little more time to find other players. You can also join our Discord server (https://discord.com/inv...