After the release, we had to exclude some devices that we initially thought were able to run the game. There were too many graphical problems with those devices because of their GPU and CPU (Adreno 720 GPU and Snapdragon 7 Gen 3 CPU) and unfortunately, that’s not something we can fix.

Devices affected are essentially those ones :

• Motorola Edge 50 Pro
• OnePlus Nord CE4
• Vivo iQOO Z9s Pro
• Vivo V30, V40, V50, S18, S19, S20, T3 Pro, Y200 GT
• Honor 100, 200, 300, 400
• Honor Power
• HTC U24 Pro
• Oppo F31 Pro+, A6 Max, K12, K12 Plus

You can ask for a refund by sending an email to our customer support here : https://playdigious.helpshift.com/hc/en/35-subnautica-below-zero/contact-us/

Please include your order number (starting by GPA.), and the email address associated to your Google Play account so we could find your purchase easily.

Thank you for your understanding !