Unfortunately, we had to exclude some devices that we initially thought were able to run the game. There were too many graphical problems with those devices because of their GPU, and unfortunately, that’s not something we can fix.
Devices affected are essentially those ones :
- Motorola moto g54
- Motorola moto g55 5G
- Motorola moto g56 5G
- Motorola moto g64
- Motorola moto g73 5G
- Motorola moto g power 5G 2023 and 2024
- Redmi Note 14 5G
- Infinix NOTE 40 5G
- Infinix NOTE 40 Pro and Pro+ 5G
- POCO Poco M7 Pro 5G
- Honor HONOR 400 Lite
If you have one of these devices, the game will no longer be compatible with it. You can still play and keep the game if you want, but you won’t be able to download the next updates.
You can ask for a refund by sending an email to our customer support here : https://playdigious.helpshift.com/hc/en/32-subnautica/contact-us/
Please include your order number (starting by GPA.), and the email address associated to your Google Play account so we could find your purchase easily.
Thank you for your understanding !