I had a crash / My game crashes

Recently, some players may have experienced crashes despite our latest game updates, and we're really sorry about that.In order to investiga...

The game keeps asking me to buy the full version, even though I've already bought it

A new update 0.9.51 is available on Android and iOS, and should solve this problem!Thank you for your patience!

My game crashes when I press the Home button on my controller on iOS

We are aware of this problem and our teams are currently working on it to resolve it as quickly as possible!We apologise for this inconvenie...

I can’t delete my save

It is not possible to delete a save with the trial version of Loop Hero. With the premium version however, you can have up to 3 save slots, ...

I canʼt use the joystick to move on the main screen

This is actually normal : you need to use the D-Pad, even on the main screen.

Game shows a black screen when minimized and resuming !

It may take several seconds for the game to restart if you switch between apps for example. If the issue persists and the game does not rela...

My game lags

We are very sorry to hear that! Please contact our support team through the in-game chat, and send us a video and as many details about your...

Secret achievements are not hidden on Android

We're aware of a problem with achievements on Android, where some that are supposed to be hidden are actually revealed.Unfortunately, for te...

My game audio is not synced !

We are very sorry to hear that! Please contact our support team through the in-game chat, and send us a video and as many details about your...

My game is zoomed when playing with a controller

Please deactivate the zoom expedition option (in the Option menu, then click on the the magnifying glass icon), or place your cursor in...

Cards are placed too low, I risk closing the app with my home bar button!

Unfortunately, we have already placed the cards as high as possible, and we can't raise them any higher without cutting into the playing are...

Some texts overlap

This can happen if you have activated the " Bigger texts " option. If you can, please send us a screenshot specifying the model of your devi...

My achievements doesn't appear on my new device

In-game achievements are linked to your device: they won't be transferred to your new device, but you'll still be able to find them in your ...