My game isn't saved, my progress disappear

Recently, some players have had their progress not automatically saved by the game, and we're really sorry about that.In order to investigat...

My belts are placed in random directions

Please make sure that Shapez is updated with the latest version available. Then, delete the belts in the area with this issue and quit to th...

I can't use my pencil / Apple Pen

Shapez only supports touch controls. If you use a pencil or an Apple Pen, the game may encounter bugs and prevent you from placing objects o...

My belts are invisible

Unfortunately, it seems that this issue is linked to your device's GPU (mostly PowerVR GE 8320), which is preventing Shapez from displaying ...

I can't change my settings

The settings for the dark mode and the buttons display is available only in the full version of the game.

Shapes fall/fly out of the belts!

Please delete the belts in the area with this issue and quit to the menu. Reloading the save should have solved the issue.

My level didn't complete!

If you complete the condition of a level before finishing the previous level (for exemple 70 square shapes), you won’t level up 2 level...

I've already bought the full game but it doesn't recognise my purchase

Make sure you have a stable internet connection, and that you are logged in to your Google Play or Apple account. Go to the game settin...

The on/off button does not work!

The touch zone does not cover the whole button: it is located on either side of the button wether you select on or off.