Recently, some iOS players have had their progress erased, or their purchase not recognised/restored, and we're really sorry about that.

In order to investigate this issue further, players can download a file containing their savegame and send it to us via our customer support in-game chat.

If you're affected, here's how to proceed:

1 - Make sure Shapez is updated to the latest version available

2 - Open Shapez

3 - Click on the settings icon (the cogwheel), then on "advanced", scroll down and click on "export save data".

4 - Save the file to iCloud (or "On my phone").

The file is named as follows: ShapezSaveExport_2024-MM-DD_HH-MM-SS.zip (MM as month, DD as day, HH as hour, MM as minutes and SS as seconds : ShapezSaveExport_2024-03-01_10-05-00.zip for exemple)

5 - Send this file via our in-game chat (the box with a “?” at the bottom of the game’s home screen), using the paperclip icon. If you have already contacted us, you can share your backup file directly in our last conversation. Don’t hesitate to give us as much information as possible to pass on!

Once we receive your file, it will be forwarded to our development team for investigation. However, despite this system, we can't assure we'll be able to restore any saves that have been deleted, and for that we are very sorry.

Thank you for your patience and support for the game!