Recently, some players have had their progress not automatically saved by the game, and we're really sorry about that.

In order to investigate this issue further, we've introduced a save export system.

Players can now download a file containing their savegame and send it to us via our customer support in-game chat.

If you're affected, here's how to proceed:

1 - Make sure Shapez is updated to the latest version available

2 - Open Shapez

3 - Click on the settings icon (the cogwheel), then on "advanced", scroll down and click on "export save data".

4 - Download the backup file to your Google Drive if you're on Android (via the share window that opens when you press "Export"). Do not download it locally, as this will save it on a protected part of your phone that can only be accessed from a computer.

If you're on iOS, you can simply save the file to iCloud (or "On my phone").

The file is named as follows: ShapezSaveExport_2024-MM-DD_HH-MM-SS.zip (MM as month, DD as day, HH as hour, MM as minutes and SS as seconds : ShapezSaveExport_2024-03-01_10-05-00.zip for exemple)

5 - Send this file via our in-game chat (the box with a “?” at the bottom of the game’s home screen), using the paperclip icon. If you have already contacted us, you can share your backup file directly in our last conversation. Don’t hesitate to remind us of the circumstances in which you had a problem with an automatic backup or a corrupted backup, so that we have as much information as possible to pass on!

Once we receive your file, it will be forwarded to our development team for investigation. We strongly believe that this will enable us to resolve the Shapez save problem, and provide a more enjoyable game experience for all players.

However, despite this system, we will not be able to restore any saves that have been deleted, and for that we are very sorry.

Thank you for your patience and support for the game!