I'm stuck on a black screen

Please uninstall the game, restart your device and reinstall the game. Make sure to launch it without power saver mode active, and it should...

I can't open the game with Google Play Pass

Please check that your Google account is connected to the game, and that it is connected to PlayGames.Here are some steps worth trying:-Make...

The game is stuck downloading

If your game gets stuck on this screen:  Please close the app and launch the game again.If the problem persists, uninstall the gam...

My game is laggy

We’re sorry to hear that. Please make sure that all other applications on your device are closed and clear storage. Try lowering the FP...

The game is too dark, I can’t see anything

Little Nightmares is set in a place full of shadows. We advise players to set their device’s brightness to the maximum, deactivate auto-brig...

The joystick and grab button are still visible in Immersive Mode

This is actually normal: if you are using touch controls, the menu dot, the joystick and the grab button all appear on screen while you...

The game sound is not working on my iPhone / iPad

Please make sure that your phone is not on silent or in Do Not Disturb mode. If you have an iPhone or iPad, make sure that the mute button o...

My game is constantly waiting for Wi-Fi to launch

We're really sorry to hear that. Please check the notification bar for any system-related message regarding data usage for the download...